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BLACKBERRY FAQSWhat BlackBerry models are supported? Where can I find the mobile banking application on my BlackBerry device? Where can I find installation instructions specific for my BlackBerry model? What if I do not receive the SMS? What happens if I select "Load" and the mobile banking application does not load? What happens if I select "Postpone" instead of "Load" when I receive the SMS on my BlackBerry? What happens if I select "Ignore" instead of "Load" when I receive the SMS on my BlackBerry? What is the purpose of these installation prompts? What BlackBerry models are supported? View our Supported Devices list to view the BlackBerry models that are supported for each carrier. Where can I find the mobile banking application on my BlackBerry device? Once installed, the mobile banking application will be located either on the "Main Menu" or in the "Applications" folder. The location will vary by device model. Where can I find installation instructions specific for my BlackBerry model? Specific instructions for your model can be found within the mobile banking sign up process. First, you must log in to Wachovia Online Banking and select the Customer Service tab, click the Mobile Banking link, and follow the sign-up instructions on each page. When you reach Step 4 (Initialize Mobile Device), you will be able to print or view the installation instructions for the BlackBerry model you select in Step 2 (Mobile Device Information). What if I do not receive the SMS? Some devices will not receive an SMS. To retrieve the link to download the mobile banking application, follow the instructions below for your carrier.
What happens if I select "Load" and the mobile banking application does not load? Select Postpone on your BlackBerry device, and the SMS message will be sent to your email inbox. To download the mobile banking application, open the SMS message saved in your inbox, highlight the Web link, and select Open Page or Open Link. What happens if I select "Postpone" instead of "Load" when I receive the SMS on my BlackBerry? If you select Postpone on your BlackBerry device instead of Load, an SMS message will be sent to your email inbox. To download the mobile banking application, open the SMS message saved in your inbox, highlight the Web link, and select Open Page or Open Link. What happens if I select "Ignore" instead of "Load" when I receive the SMS on my BlackBerry? Selecting Ignore instead of Load cancels the downloading process. You will need to return to the Wachovia Mobile Banking page by logging in to Online Banking. Once you log in, select the Customer Service tab, click the Mobile Banking link, and choose Activate Device. How do I handle the installation prompts I receive when performing the download of the mobile banking application? Some devices may receive a series of prompts during the installation of the mobile banking application. To allow the application to install properly, you must select Yes or Allow this connection every time you are prompted. What is the purpose of these installation prompts? By answering "Yes" or "Allow this Connection" you are enabling the secure communication between the mobile banking application and the carrier networks. What if I am using a company-issued BlackBerry device and I am having problems downloading the mobile banking application? If you are using a device that was issued to you by your company or employer, there may be firewalls prohibiting you from downloading applications such as mobile banking. Please contact your employer for assistance. After contacting your employer, if you are still having problems downloading the mobile banking application, please contact your mobile provider's customer service. What if I am using a personal BlackBerry device and I am having problems downloading the mobile banking application? Contact your mobile provider's customer service for assistance with downloading the application. Once you have successfully downloaded and installed the mobile banking application, return to the Wachovia Mobile Banking page by logging in to Online Banking. Once you log in, select the Customer Service tab, click the Mobile Banking link, and choose Add Device or Activate Device if you have already added your BlackBerry. |
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