ONLINE BANKING AND BILLPAY SECURITY

We require the following codes to properly identify and authenticate you prior to allowing online access to our Online Banking and Online BillPay services.

The first code is a User ID. Your User ID is a unique identifier that you establish that identifies who you are while also allowing Wachovia to consolidate access to multiple account or product relationships that you may have with us. It must be seven to 20 characters long, have at least one letter, and contain no spaces. Numbers are allowed, but not required. If you do not have a User ID with Wachovia already, or don't know if you do, you may either obtain one online or call us at (800) 950-2296, 24 hours a day, seven days a week. You must have a Wachovia checking or savings account to obtain a User ID via the Internet.

Your Password is another code we use to authenticate you. Your Password must be between seven to 20 characters long and cannot contain your User ID. It must have at least one letter and one number, and contain no spaces. Your Password should also be something that is easy for you to remember, but hard for anyone else to guess. Wachovia recommends you use something other than significant names (i.e., spouse, children), local sports teams, or other such easily guessed items as your Password. If you do not have a Password for Online Banking, if you have forgotten your Online Banking Password , or think your Online Banking Password has been compromised, contact us at (800) 950-2296, 24 hours a day, seven days a week.

Please Note: A Customer Access Number (CAN), PIN and Code Word were previously required to login to our Online Banking and Online BillPay services. If you have a CAN, PIN, and Codeword, but not a User ID, please call us at (800) 950-2296 for assistance, 24 hours a day, seven days a week.

Email This Page     Printer Friendly Version